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Policies

Sales Tax: There is a 6.75% state sales tax on all products purchased in Ohio.

Shipping: Your purchase will be shipped within 3-4 weeks of the date you place the order. We offer international shipping and currently offer First Class and Priority Shipping.

Refunds & Exchanges:

Keep in mind, these products may not be suitable for strong dogs that are heavy pullers. I create our accessories out of high quality nylon webbing and hardware, but can not guarantee the lifetime of the product, as that depends on how much use your dog gets out of it and how hard they are on it.

Normal wear and tear (i.e. - chewing, scratching, or misuse of our collars/leashes/accessories) are not considered to be due to any flaws in workmanship and will not be considered for exchanges or refunds.

My goal here at Marlo Ann's Boutique is to provide you and your fur-child with a product you will both enjoy. Therefore, if either one of you are unhappy with it, in any way, I will provide a full refund or exchange upon return of the item (you will be responsible for shipping costs). All items must be returned, for refund or exchange, within 14 days of shipping date.

Custom orders can not be returned or exchanged.

Trademarks & Logos:

We do not create accessories from patterns using licensed or trademarked images/logos/etc.

Custom Orders:

Marlo Ann's Boutique takes custom order requests for tshirts, flowers, bow ties, leashes, adjustable collars, and harnesses. If your request includes asking Marlo Ann's Boutique to shop for a specific pattern, a $3.00 custom order fee (for additional time spent shopping and/or mileage spent) will be added to the total cost of your order.

** Custom Orders can NOT be returned or exchanged. This includes custom tshirts, custom sizing for collars sold in our shop and any accessories that include a Hardware Upgrade. **

We reserve the right to add Custom Order patterns to our shop listings. This is especially when we have to order materials in bulk for your custom listing.

We do not create accessories from patterns using licensed or trademarked images/logos/etc. Please keep this in mind when inquiring about a custom order.